Question 1

Before Lighting

Accepted Answer

Before burning any of our candles, always straighten then trim the wick to ¼ inch if not already done.
 
You can use a wick trimmer, nail clippers, or scissors to cut the wick.
 
Long or crooked wicks can cause uneven burning, dripping or flaring and can be a fire hazard.
 
Keep the wax clear of wick trimmings, match pieces, and debris at all times.
 
Always burn a candle on a heat and fire safe surface that is fire resistant, sturdy, and large enough to contain any drips of melted wax.

Question 2

Burn candles in a well-ventilated but not drafty room

Accepted Answer

Avoid burning a candle in an area effected by drafts, vents, or air currents. This will help prevent rapid or uneven burning, sooting, and weak scent. If the candle scent is not as strong as you expect, you may have ventilation or air filtration systems diminishing scent throw.
 
In general, it is recommended that you do not burn candles for longer than four hours and cool for at least two hours before relighting.
 
Candles burned longer than four hours may overheat and create a fire hazard.
 
When lighting a candle, use long matches or a long-reach lighter.
 
Always keep your hair and loose clothing away from the flame.

Question 3

While burning

Accepted Answer

Never leave a lit candle unattended.
 
Never burn a candle on or near anything that can catch fire.
 
Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, or anything else that may easily burn.
 
Keep candles out of the reach of children and pets.
 
Do not place lit candles where they can be knocked over by children, pets, or anyone else.
 
Never touch or move a candle while it is burning or while the wax is still molten.
 
Discontinue burning a candle when 1/2 inch of wax remains in the container.
 
Place burning candles at least three inches apart from one another. This will prevent the candles from melting one another or resulting in the candles burning improperly.
 
Extinguish a candle if the flame becomes too high or flickers repeatedly.
 
Let the candle cool, trim and straighten the wick, and check for unwanted drafts before re-lighting.
 
Never use a candle as a night light.
 
Never use a candle where you may fall asleep.
 
Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
 
Never use a candle during a power outage to look for things in a closet, or when fueling equipment – such as a lantern or kerosene heater.
 
Never burn a candle in a tent or in a poorly ventilated space.
 
Candles emit carbon monoxide. Practice and use proper safety measures to limit unsafe exposure to carbon monoxide.  Exposure to unsafe limits of carbon monoxide may be fatal.

Question 4

When Extinguishing a Candle

Accepted Answer

Always use caution when extinguishing a candle, whether by blowing out, using a snuffer, or with a wick dipper. 
 
Do not use the candle lid (if there is a lid) to extinguish the candle.
 
Never use water to extinguish a candle. Water will cause the hot wax to splatter and might break a glass container due to the rapid cooling.
 
Make sure the candle is completely out and the wick ember is no longer glowing or smoking before walking away from the candle.
 
Do not touch or move the candle until it has completely cooled.
 
Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

Question 5

How to store your candles

Accepted Answer

Our candles are best stored top side up with the lid (if applicable) securely attached, at temperatures between 72F-80F degrees. 
 
Cooler temperatures may cause the wax to shrink slightly resulting in a visible separation from the glass, and warmer temps may induce melting or oiling of the top layer of wax. 
 
Leaving candles outdoors in excessive heat and direct sunlight for long periods of time may result in the candles melting. We don't want this to happen to you...

Question 6

Is it normal for the scent to decrease over time? Why is the scent not so strong when burning?

Accepted Answer

As many of our designs are not covered with a lid, it is normal for the scent to decrease over time. This is true of any candle and typically the scent will be stronger again once the top layer has been burned off. 
 
Regarding scent throw when candles are burning, soy candles generally have a lower scent throw than paraffin candles so the scent may be lighter than a similarly sized paraffin candle.

Question 7

Why are there white spots on my candle?

Accepted Answer

The white spots are due to frosting which is a perfectly natural effect of using soy wax, please don’t be surprised if you see white crystal like shapes on the side of the candles.

Candle use and safety

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